FAQs

FAQs

Here are some of my most Frequently Asked Questions. If you can’t find what you’re looking for, please contact me with any questions you may have. I will get back to you ASAP!

PURCHASING SCENTSY PRODUCTS

You can buy Scentsy online at www.getascent.com, buy Scentsy over the phone by calling or texting me at 719-691-5789, or you can contact me to help you find a local Independent Scentsy Consultant to buy Scentsy.

You can buy Scentsy online and pay through PayPal, Visa, MasterCard, American Express or Discover. If you are buying Scentsy directly with me, you may pay by Visa, MasterCard, American Express, or Discover or, I can invoice you from PayPal, Venmo or Cash App!

If you are dissatisfied with your product, you may return it in resalable condition to your Independent Consultant for exchange within 30 days of the delivery date. Scentsy does not offer cash refunds.

Scentsy has a Lifetime Replacement Warranty for manufacturing defects on all Scentsy Warmers! If your warmer is damaged in shipping from Scentsy, has a manufacturing defect, or an electrical issue, it may be returned with no limitation in time, to your Independent Scentsy Consultant for repair or replacement. 

Scentsy Go, Scentsy Go Solid, Wall Fan Diffusers, Mini Fan Diffusers and Scentsy Oil Diffusers are guaranteed to be free from defects in material and workmanship for the lifetime of the product. Any Scentsy Go unit, Wall Fan unit, Mini Fan unit or Scentsy Diffuser found to be defective or damaged under normal use and care within 30 days of purchase will be replaced with the same, or comparable, product at Scentsy’s discretion at no cost to you. After 30 days, Scentsy will replace any of these products but will require a processing fee.

Following is the list of products that currently incur a processing fee. Each product is listed with processing fee.

  • Scentsy Go – $18
  • Scentsy Go Solid – $15
  • Deluxe Diffuser – $20
  • Mini Fan Diffuser – $5
  • Premium Diffuser – $20
  • Wall Fan Diffuser – $12

SHIPPING & HANDLING

Shipping is always free for home, basket and book parties with $500 or more in total retail sales (plus, you get amazing hostess rewards). Party orders of less than $500 will be subject to a 5% shipping fee. Online party orders and direct shipped party orders will incur shipping regardless of party total. Online party orders and direct ship party orders will have a minimum shipping charge of $8 (up to $80) or 10%.  

Individual Online Orders (that are not linked to a party order) have a shipping minimum of $8 (up to $80), 10% on orders of $80-$199.99 and FREE shipping if order is over $200. 

Shipping to Hawaii, Alaska, Guam or Puerto Rico have a minimum of $10 (up to $49.99), 20% on orders of $50-$199.99 and 10% on orders of $200 or more.

Scentsy wants to get your product to you as soon as possible! Your Scentsy order will arrive within 10 days after placing your order. Every effort is made to ship it out much quicker but it depends on the time of the year – summer months tend to be much quicker while holiday delivery times may take longer. Other factors, such as backorders may also affect delivery time.

Scentsy does ship to certain APOs or FPOs. Please contact me for a list.

SCENTSY WARMERS

Scentsy Warmers vary in height from 3.5” tall (nightlights) to 8.5” tall (fluted shade). The specific height for each warmer is listed in the product’s description. Since there are more than 100 warmers now available, it would just be too long of a list to put here!

Scentsy Warmers use a standard, small-base (G type) 20- or 25-watt light bulb, or a 40-watt Edison light bulb and ALL Scentsy Nightlight Warmers use a 15-watt bulb. Every new Scentsy warmer that uses a bulb comes with its appropriate light bulb. Replacement bulbs can be bought online directly online at www.getascent.com/products/light-bulbs. You can find the correct wattage of bulb for your warmer by simply looking at the label on your warmer (usually on the bottom)! All Element Warmers use a heating element and therefore do not use a bulb.

Yes! All dishes (tops) for current Scentsy Warmers are available to order online or through your consultant. The cost typically ranges from $8 to $12 depending on the dish (top) you are needing. If your Scentsy Warmer is retired, you may still be able to get the dish (top). However, replacement dishes (tops) for retired warmers are only available as supplies last once the warmer is retired.

SCENTSY WAX BARS

Scentsy Wax Bars will last a minimum of 50 – 80 hours. It depends on the strength of the fragrance and how strong you personally like your scents. Open windows, humidifiers, and house fans may alter the time the scents last.

One Scentsy Wax Bar comes in a clamshell with eight break-a-part cubes. Choose your favorite scent, break off one or two cubes and place in your Scentsy warmer. Next turn on your warmer, relax and enjoy! You can add more cubes as time goes on or can switch out to enjoy another scent. I personally prefer to change out the wax completely on “Change Your Wax Wednesdays” to get a new, fresh scent for the week! 

Scentsy does stamp the recommended cubes to use on their warmer dishes. Take a look at your dish and see the recommendation. I personally use 2 cubes in each of my larger warmers and 1 cube in my mini warmers. All mini warmers are designed to hold 1 cube at a time. 

While the wax is warm, you can pour it directly into your trash (or in a disposable container) and simply wipe the warmer with a cotton ball or paper towel. For mini warmers, I usually use a cotton ball to soak up the warm wax before disposing, helping to eliminate spills! Don’t forget, we have Cotton Cleanups that are wonderful to use when cleaning out your warmers!

Scentsy uses a food-grade paraffin-based wax. Scentsy chose this wax because of its superior scent loading ability, melting point and firmness. Scentsy looked at other waxes, but could not find a good quality, vegetable-based wax that held the scents. The type of wax we use is a not an issue in regards to the chemicals released while burning any traditional wicked candles, including tea lights. Scentsy Warmers only warm the scent out of the wax. As a result, the wax remains in the warmer, thus there is no danger of chemicals being released into the home. You will end up with a piece of non-smelling wax that you dispose of and replace with a new Scentsy Wax Bar. No wick. No match. No flame. No soot. No smoke. No evaporation!

Scentsy’s food grade petroleum wax is the same wax they spray on apples in the grocery stores to give them their shine.

Of course, but I wouldn’t recommend it. Scentsy warmers are made specifically for the Scentsy Wax and are designed to reach a perfect temperature. They get just warm enough to release the scent into the air without releasing any of the chemicals with it. This is one reason Scentsy Warmers and Scentsy Wax Bars are much safer then regular candles.

Scentsy uses key fragrance oil which is the highest grade of oil before processing.

The wax temperature is very low—just above body temperature. The wax never gets hot enough to burn anyone since Scentsy uses a low-watt light bulb or heating element that is designed to heat the wax at a low temperature.

JOINING SCENTSY

As a Scentsy Independent Consultant, you are an independent business owner authorized to sell Scentsy products for a commission. You have the freedom to control when and where you work your business, and can increase your commission by selling more productS or earning residual income from friends and family you’ve recruited to join your team.

To join Scentsy, simply go to my personal website at www.getascent.scentsy.us/join, click on “Join My Team” at the top of the page and then follow the enrollment steps. Please note that you will need a debit or credit card to pay for your Starter Kit.

You only need to pay the current price of the Starter Kit (plus local tax and shipping) to join Scentsy. Your Starter Kit is full of valuable business tools and product samples! Scentsy generally ships Starter Kits via UPS within 72 hours of receiving your application.

The Starter Kit includes everything you need to start your Scentsy business, including a best-selling Scentsy Warmer, more than 80 scented wax testers, Scentsy catalogs, order forms, three months of your own personal website, product samples and more. Contents may change; check out the Join page on my website for the latest details!

You must be the legal age or age of majority in your state of residence at the time of enrollment. You must be a legal resident of the country where you want to enroll and have a valid Personal Identification Number (Social Security number or Employee Identification Number). You must also accept the Independent Consultant Agreement (ICA) and purchase the Starter Kit.

Scentsy is built off the party plan. You can hold in-home parties, basket parties, open houses or online parties, and you may also take orders through your personal website. All online advertising must first be approved by the home office. In order to maintain the quality and integrity of Scentsy products, Scentsy Consultants are prohibited from selling on eBay or any other auction-type website.

As a Independent Scentsy Consultant, you must pay for your products upfront. You will then be issued your commission on the 10th of each month. If you are a new Consultant, you would enter the order or party and earn your commission when they process commissions on or before the 10th of each month. You will receive your Pay Card via mail 7-10 days after you enroll.

Yes! Independent Scentsy Consultants are allowed to sell Scentsy at local events and expos. You can elect to purchase inventory to resale at the events or take orders only. The choice is yours.

Yes! Independent Scentsy Consultants can make their own website, however all independent websites must be approved by the home office. You will have access to the Policy and Procedures once you become a Consultant. There are specific details for you to follow when creating a site.

Yes! When you join Scentsy, you are joining one of the fastest-growing home-based candle businesses out there. Not to mention, Scentsy offers one of the best compensation plans. Also, if you join my award-winning team, you are joining one of the fastest growing teams in Scentsy. We are truly dedicated to your success and are always available to help you anytime.

Scentsy Consultants must generate sales resulting in 200 points or more in PRV in at least one month within any contiguous three-month period. The 200 points in PRV can come from individual customer orders, party orders or online orders made through your Personal Website (PWS). To remain an active Consultant, you must place at least one $200 or more order in one month out of three. Every time you place a qualifying $200 or more order, the three months is reset.

Consultants earn 20 percent on the first 1,000 points in Personal Retail Volume (PRV) and 25 percent on PRV after that, plus up to a 9 percent bonus on Personal Wholesale Volume based on rank and a 5 percent bonus when sales exceed 2,000 points in PRV in any given month. In addition to the commission you earn on your sales, you can earn multiple bonuses based on your team performance. For more information on the average consultant earnngs, make sure to check out the Scentsy Compensation Plan and the Income Disclosure Statement.

To start earning commissions on your team, you must be at least a Lead Consultant and sell a minimum of $500, per month, in personal retail volume to qualify. A Lead Consultant is a person who has $500 in monthly personal retail sales, $1000 in Group Wholesale Volume (GWV) in a month and one active frontline Scentsy Consultant. There are different requirements for GWV and active frontline as you grow (Star Consultant, Superstar Consultant, Director, Star Director, Superstar Director), but the personal retail sales stays at $500.

Personal Retail Volume (PRV) is the point value of commissionable products you sell. PRV is a global point system convertible to local currency using a price/earnings to growth ratio (PEG rate).

Scentsy post commissions amounts in our work station on or before the tenth of the month. You will receive notification via email once the payment has been made to your pay card.

All payments from consultants to Scentsy must be made via credit card or debit card; however, you may accept payment from customers in whatever form you choose. Scentsy does not accept cash, money orders or checks. If a customer pays with a check, it must be made out to the Consultant. At home parties, you as the Consultant, may ask the guests to write their checks out to the hostess, and then the hostess writes one check out to you as the Consultant. For customers paying by check, payment is made using the Consultant’s credit card or a debit card after the customer’s checks clear. Scentsy does not charge Consultants to process credit cards, and accepts VISA, MC, AMEX and Discover.

No. However, consultants who sponsor new team members are more successful: They earn more PRV and are about 60 percent more likely to stay with Scentsy long term!

As a consultant you are not required to pay for any of the Host Rewards. However, there is a $5 Host Rewards Fee but only applies if the hostess doesn’t take advantage of all 1/2 off items. (TIP: if the host isn’t going to use the 1/2 off items, you as a consultant can use them!)

No. Host must use their 1/2 price and free products earned at the time they submit their party or they will lose their benefits. They do not carry over.

No. We are never required to buy products. Scentsy does offer an “Opt In” Scent of the Month Kit and a Warmer of the Month Kit to its consultants. These kits are offered at a substantial discount price to help grow your business.

I always recommend starting with your Scentsy sponsor. They’re a valuable resource! The home office provides numerous training opportunities and online tools. Consultant Support is also available Monday through Friday to help you with anything you might need. All of us at Scentsy will be with you every step of the way.

If you have previously been a Scentsy consultant but were unable to stay active and your account had been deactivated for three month s or longer, you can begin again as a Scentsy consultant by simply sending an email to accountservices@scentsy.com to request your account be restored. There is no charge to restore your account and begin again!

SCENTSY DIFFUSERS

Scentsy Diffusers are an ultra-sonic nebulizing diffuser with cool mist and an auto shutoff feature. To use, simply pour approximately ½ cup of tap water in the diffuser reservoir, add your favorite Scentsy Essential or Natural Oil (4-6 drops is recommended) to the water, and place the top of the diffuser back on. Press the diffuser button on the front one time and it will put the Scentsy Diffuser on the high setting for four hours of enjoyment. Press it again to put the Scentsy Diffuser on its low setting, which will give you eight hours of enjoyment. Press the button once more and it will shut off the unit. Or, while it’s operating, press and hold the button to also shut off the unit. When the diffuser is off, you can press and hold the button for a second or two to put the diffuser into “intermittent mode” which will also give you eight hours of enjoyment.

On the front of your Scentsy Diffuser, there are two buttons. As you look at it from the front, the “light” button is on the right. Press the light button once and you will get a clear light on high, press it again and you will get a clear light on low. Press the light button again and you will get a clear light that flickers like a candle. Pressing the button once more (or just holding down the button for a second or two) will turn the light option off. When the light is off, if you press and hold the light button for a second or two, you will put the diffuser into the color light mode, which gives you 16 color options! If you would like to have the diffuser stay on a particular color, simply press the light button until you find your favorite. The diffuser will stay at this color until you shut off the light option!

SCENTSY ESSENTIAL & NATURAL OILS

SCENTSY CLUB VS. SCENTSY WHIFF BOXES: WHAT'S THE DIFFERENCE?

Whiff Box Scentsy Club
Includes 5-8 sample and full-size consumable products, chosen by Scentsy As many consumable Scentsy products as you'd like (no min/max)
Auto-ship? No, but can be included with your Scentsy Club auto-ship subscription Yes (choose monthly, every two months, or every three months)
Cost $30 (plus shipping) • FREE shipping on orders of $60 or more
• $5 shipping on orders of $30-$59.99
• $8 shipping on orders of $0.01-$29.99
Features • Sneak peeks of upcoming and/or test scents
• Preview of next Scent of the Month
• Always less expensive than purchasing the items individually
• "Always Get My Bar" - If Scentsy discontinues a bar that's in your subscription, we will keep making it just for you as long as it's in your Scentsy Club order!
• Stop or change your items at any time
• Get exclusive perks only for Scentsy Club members