Scentsy Frequently Asked Questions

Here are some of the most Frequently Asked Questions, if you do not find what you are looking for here please Contact me with any questions you may have, and I will get back to you ASAP.

Q. Where can I Buy Scentsy?
A. You can Buy Scentsy Online, Buy Scentsy over the phone, or Buy Scentsy from a Local Independent Scentsy Consultant.
Q. How can I Buy Scentsy?
A. You can Buy Scentsy with a Debit/Credit Card, Cash or Check. If you Buy Scentsy online, you will have to pay with a Debit/Credit Card.
Q. How long will our Candle Bars last?
A. Scentsy Candle bars will last a minimum of 50 - 80 hours. It depends on the strength of the fragrance and how strong you personally like your scents. Open Windows, humidifiers, and house fans may alter the time the scents last.
Q. What kind of Light Bulbs do Scentsy Products use?
A. Scentsy warmers use a 20 or 25 watt Bulb, and Scentsy Nightlight warmers use a 15 watt Bulb. These Bulbs can be kind of tough to find in stores, but you can buy these bulbs online for cheap, if you click "Buy Scentsy Candles" above it will take you to the Scentsy shopping cart where they can be purchased online. Once you get to the shopping cart, the Bulbs are under the "Indidual Warmer Pieces" category. All element warmers use a heating element.
Q. Can Scentsy wax be used in a Non-Scentsy Warmer?
A. Of course, but I wouldn't recommend it. Scentsy's warmers are made specifically for the Scentsy wax, they are set to reach a perfect temperature, they get just warm enough to release the scent into the air without releasing any of the chemicals with it. This is one reason Scentsy Warmers and Scentsy Bars are much safer then regular Candles.
Q. What kind of wax is used when making our Candle Bars?
A. Scentsy uses a food-grade petroleum based wax. Scentsy chose this wax because of its superior scent loading ability, melting point and firmness. Scentsy looked at other waxes, but could not find a good quality vegetable based wax that held the scents. The type of wax we use is a not an issue, with regard to the chemicals released while burning any traditional wicked candles, including tea lights. Scentsy Warmers only warm the scent out of the wax - the wax remains in the warmer, thus there is no danger of chemicals being released into the home. You will end up with a piece of non smelling wax that you dispose of and replace with a new Scentsy candle bar. No wick, no match, no flame, no soot, no smoke, and no wax evaporation!
Q. What is food grade petroleum wax?
A. Scentsy’s food grade petroleum wax is the same wax they spray on apples in the grocery stores, to give them their shine.
Q. What type of oil does Scentsy use in their candles?
A. Scentsy uses key fragrance oil which is the highest grade of oil before processing.
Q. Do I use a whole candle bar at a time?
A. One Scentsy Bar comes in a clamshell with eight break-a-part cubes. Choose your favorite candle bar scent, break off one or two cubes and place in our warmer. Next turn on your warmer...relax and enjoy. You can add more cubes as time goes on or can switch out to enjoy another scent. I personally prefer to change out the wax completely as I get a better scent throw that way.
Q. How hot does the wax get when warmed?
A. The wax temperature is very low, just above body temperature. The wax never gets hot enough to burn anyone since we use a low watt light bulb or heating element that is designed to heat the wax at a low temperature.
Q. How do I clean the wax out of the warmer?
A. While the wax is warmed you can pour it out into a disposable container, back into its original container, or simply wipe the warmer with some paper towels. You may also place the warmer lid in the freezer for 5-10 minimum and the wax should easily slide out.
Q. What wattage of light bulb does the warmer use?
A. A standard small based (G type) 20 or 25 watt bulb or heating element is used in our Premium and Deluxe Warmers. Every new warmer comes with its own light bulb. Our Nightlight Warmers use a standard 15 watt nightlight bulb.
Q. How much is shipping?
A. Shipping is always free for home, basket and book parties with $150 or more in total retail sales. Direct ship orders to individual customers has a minimum of $8 (up to $80) or 10%. Shipping to Hawaii or Alaska is 10% with a 20% shipping charge for direct ship orders in those states. When you call and order directly from me, minimum shipping is $5 (up to $50) or 10%. If you order reaches $150 of course you will get FREE SHIPPING and hostess rewards!
Q. How long until delivery?
A. Approximately 2 to 3 weeks from when the Scentsy Party closes or an order is placed.
Q. Is it worth it to Sell Scentsy?
A. Yes, when you Join Scentsy you are joining one of the fastest growing Home Based Candle Busineses out there. Scentsy offers one of the Best Compensation plans. Also, if you join my award winning team, you are joining one of the fastest growing teams in Scentsy, we are dedicated to your success and are always available to help you anytime.
Q. Can I sell online?
A. Yes. Independent Consultants can sell Scentsy products online via their online Scentsy replicated website. All online advertising must first be approved by the home office.
Q. Can I sell on eBay?
A. No. In order to maintain the quality and integrity of Scentsy products, Scentsy Consultants are prohibited from selling on eBay or any other auction type website.
Q. Can I make my own personal website?
A. Yes! Independent Scentsy Consultants can make their own website, however all independent websites must be approved by the home office. You will have access to the Policy and Procedures once you become a Consultant. There are specific details here for you to follow when creating a site.
Q. Can I sell at fairs and events?
A. Yes! Independent Scentsy Consultants are allowed to Sell Scentsy at local events and expos. You can elect to purchase inventory to resale at the events or take orders only. The choice is yours.
Q. Are there any monthly or quarterly sales requirements?
A. The policy to remain an active Consultant you must place at least one $150, or more, order in one month of three. Every time you place a qualifying $150 or more order, the 3 months is reset.
Q. Are there any requirements to earn commissions on my team?
A. To start earning commissions on your team, you must be at least a Lead Consultant and sell a minimum of $500, per month, in personal retail volume to qualify.
A Lead Consultant is a person who has $500 in monthly personal retail sales, $1000 in Group Wholesale Volume (GWV) in a month and one active frontline Scentsy Consultant. There are different requirements for GWV and active frontline as you grow (Star Consultant, Superstar Consultant, Director, Star Director, Superstar Director) but the personal retail sales stays at $500.
Q. Are we required to pay for any of the Host Rewards?
A. A $5 Host Rewards Fee only applies if the Hostess doesn't take advantage of all 1/2 off items.
Q. How much is a Scentsy Starter Kit?
A. Scentsy Starter Kits are $99 plus shipping and handling. Your Starter kit contains all 80+ scent samples, catalogs, order forms, business cards, and everything you will need to start your successful Scentsy Candle Business. This also includes your website for the first three months.
Q. How long does it take to get my Scentsy Starter Kit?
A. Scentsy generally ships starter kits within 72 hours of receiving your application. Starter Kits are shipped via UPS.
Q. Is the Consultant Scent of the Month Kit a required purchase?
A. No. We are never required to buy products. Scentsy does offer an “Opt In” Scent of the Month Kit and a Warmer of the Month Kit to its Consultants. These kits are offered at a substantial discount price to help grow your business.
Q. Who do customers write their checks to? Scentsy or the Consultant?
A. Checks need to be made out to the Consultant as we submit party orders online. At home parties, you as the Consultant, may ask the guests to write their checks out to the Hostess, and then the Hostess writes one check out to you the Consultant. For customers paying by check, payment is made using the Consultant's credit card or a debit card after the customer’s checks clear. Scentsy does not charge Consultants to process credit cards, and accepts VISA, MC, AMEX, and Discover.
Q. Can Host carry or save their Host benefits for later use?
A. No. Host must use their 1/2 price and free products earned at the time they submit their party or they will lose their benefits. They do not carry over.
Q. Are Consultants allowed to purchase Scentsy Candles at a discount and if so, what is the discount?
A. As a Independent Scentsy Consultant, we pay for our product upfront and then are issued our commission on the 10th of each month. If you are a new Consultant, you would enter the order or party and earn your commission when they process commissions on or before the 10th of each month - you will receive your Pay Card via mail 7-10 days after you enroll.
Q. When are commissions issued?
A. Scentsy post commissions amounts in our work station on or before the tenth of the month. You will receive notification via email once the payment has been made to your pay card.
Q. Does Scentsy ship to APOs and FPOs?
A. Scentsy does ship to certain APOs or FPOs. Please contact me for a list.